Skip to main content

All deliveries made and services provided by Pikas World, through the website www.pikasworld.ch, are subject to the following terms of sale. By placing an order, you, the customer, acknowledge having read, understood and accepted these terms without reservation. Pikas World accepts no other conditions on the part of the customer.

Pikas World reserves the right to modify these current terms of sale at any time by publishing a new version on its website. Any orders placed after the publication by Pikas World of new terms of sale implies that the customer accepts the new terms.

 

Delivery

Unless otherwise indicated by the purchaser, all deliveries are sent by post to the address as indicated on the Paypal order. Standard postal parcel shipping costs are 9CHF within Switzerland; free shipping is offered for orders over 100CHF. For international orders, the cost of shipping is 15CHF. The customer also has the opportunity to have orders shipped in an envelope, so long as the merchandise is no more than 2cm tall and can be safely mailed in this fashion. If this is not the case, Pikas World reserves the right to ask for the applicable parcel shipping costs. Possibility to pick up merchandise in Morgins, Switzerland. Please make a reservation.

 

Delivery times

Delivery times are only given as an indication. The time it normally takes to ship orders from www.pikasworld.ch is generally between two to four working days. To guarantee an order arrives before the weekend, the order must be received before 12:00 (noon) on Wednesday. For orders placed after that time, Pikas World will ship the order by priority mail on Thursday but cannot guarantee that the package will arrive the next day.

 

Customs fees

If for any reason orders are to be shipped to a country other than to those which Pikas World normally ships, you, the customer, will be considered a licensed importer and thus you will be required to respect all laws and regulations regarding the country to which you are having your order shipped.  You may be subject to import taxes and fees upon receipt of your order in your country. Any additional customs or import fees are at your own expense. Pikas World has no control over customs fees/taxes and cannot estimate these amounts for you. Importation and customs regulations vary from country to country and we recommend you contact your local customs authorities for more information.

 

Payment method

Payment is made through Paypal. There is also the possibility of payment by an advance direct deposit; in this case, please email info@pikasworld.ch with the desired article.

 

Returns

We are committed to providing complete satisfaction for all of our products and services. In compliance with current legislation concerning online orders, you have the possibility to return merchandise within ten days following the delivery date to receive a full monetary refund of the product (shipping costs are non-refundable). Orders that do not meet your expectations must be returned new and in its original packaging.

Please mail returns to the following address:

Pika’s World
Rue Saint Roch 1
1004 Lausanne
Switzerland